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HP2-I57 Trustworthy Practice - Valid Braindumps HP2-I57 Sheet

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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which statements are true about HP's Device Life Extension optional Support Service add-on? (Select three.) It extends customers' device life while enhancing performance & productivity.

A. HP Device Life Extension can be sold as a stand-alone service.
B. HP Device Life Extension supports sustainability RFP requests.
C. HP Device Life Extension can be added-on to Essential, Premium, and Premium+.
D. HP Device Life Extension always comes with Accidental Damage Protection.

Answer: B,C,D

Explanation:
HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B).
It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible.
Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents

NEW QUESTION # 12
When can Device Life Extension be attached to hardware sales?

A. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
B. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
C. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
D. HP Device Life Extension is not available for HP hardware sales.

Answer: A

Explanation:
HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments

NEW QUESTION # 13
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

A. Asking leading questions to understand your customers' pain points
B. Assuming all customers need the same set of blueprints to get them where they need to go
C. Focusing only on asking questions related to services solutions since hardware is separate
D. Identifying things your customer's employees say they're missing in their IT support today
E. Actively listening and taking notes

Answer: A,D,E

Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 14
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)

A. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
B. The partner must install the HP software on all HP and non-HP customer devices.
C. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
D. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.

Answer: C,D

Explanation:
HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:
1.Software Installation: The partner or customer must ensure the HP software is installed on all devices eligible for Premium+ Support. This software enables real-time monitoring and provides proactive support features, such as predictive analytics and device health insights.
2.Registration of the Care Pack: The partner must also successfully register the HP Premium+ Support Care Pack to the customer (not the partner). This ensures that the customer is officially entitled to the support and that their devices are tracked within the HP system for coverage and service delivery.

NEW QUESTION # 15
The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

A. Whether the service will cover HP devices only or HP and non-HP devices
B. Whether you are an HP Synergy, Power, or Power Services partner
C. Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal
D. Whether the PC models are G10+ models vs. G8/G9 models

Answer: A

Explanation:
The method for installing HP software to enable Premium+ Support coverage on each device depends on whether the service will be extended to HP devices only or include non-HP devices (B). For HP devices, the installation process is straightforward through the HP software stack. However, when non-HP devices are included, additional considerations may be required to ensure compatibility and monitoring across a heterogeneous fleet. This distinction influences the deployment method, ensuring full service coverage regardless of the device manufacturer

NEW QUESTION # 16
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