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Reliable ISO-IEC-20000-Foundation Dumps, Latest ISO-IEC-20000-Foundation Dumps Pdf

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q49-Q54):

NEW QUESTION # 49
What is not an input to manage continual improvement?

A. Optimized resource utilization or risk reduction
B. Problem records
C. Governance of process operated by other parties
D. Relevant directives from top management

Answer: C

NEW QUESTION # 50
Which statement about the use of technology and tools to achieve and maintain certification is correct?

A. The data reported from the tools can be used to provide evidence for audits
B. The technology and tools used shall be assessed during the audits
C. Any tools used shall be listed on the ISO catalogue of approved tools
D. The use of technology is mandatory

Answer: A

NEW QUESTION # 51
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

A. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001
B. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system
C. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization
D. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

Answer: A

NEW QUESTION # 52
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

A. To ensure that subcontracted suppliers meet contractual requirements in all circumstances
B. To ensure that contracts with external suppliers are accessed for alignment against SLAs of customers
C. To ensure that supplier processes and procedures are defined
D. To ensure that a process exists for the procurement of suppliers

Answer: B

NEW QUESTION # 53
What is not an input to manage continual improvement?

A. Optimized resource utilization or risk reduction
B. Problem records
C. Governance of processes operated by other parties
D. Relevant directives from top management

Answer: C

NEW QUESTION # 54
......

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